I'm having to import data on service calls from an external system into an OVSD 4.5 instance. Anyone know of a way of setting the registration created and deadline date for data in the past? I can do this by SQL but I'd rather not access the database directly.
I seem to remember reading somewhere that if you use the ITSM migration account then the registration created can be set via data value not action date and time. Have a look at the migration guide. It is pretty savage what it does (removes a lot of stuff).