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Deadline conected with SC category

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Dominika
Frequent Contributor.

Deadline conected with SC category

Hi,

Can I connect Service Call Category with Service Call deadline?

For exaplme, when I choose SC category-modification, deadline to do the SC will be one hour, when I choose another category, the time will automaticaly change.

Regards,
Dominika
4 REPLIES
Dominika
Frequent Contributor.

Re: Deadline conected with SC category

I did not add quite important information, that I have HPOV SD in 5.1 version.

Dominika
George M. Meneg
Acclaimed Contributor.
Solution

Re: Deadline conected with SC category

Hello Dominika

Using means of SD:
You can do it but you must create as many ui rules as categories.

If you were on 4.5 there was a more elegant solution but in you case it cannot be applied.

Using External App:
In that case it's more simple. You must create a UI rule that when category changes to update data from external system. There you must have an application that takes category as input and outputs a deadline.

menes fhtagn
Maureen Rudebec
New Member.

Re: Deadline conected with SC category

I have a similar problem, but am on 4.5 SP18. George, can you post the more "elegant" solution?

Thanks,

Maureen
George M. Meneg
Acclaimed Contributor.

Re: Deadline conected with SC category