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Deadline and times.

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Carlos_211
Collector

Deadline and times.

Hi everybody !!

Just a simple quetion: Where can I set the time response for the diferent priority and impact

Example:
Maxim -> 1 hour
Hight -> 4 hours

and so on

Thanks a lot, Carlos
2 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: Deadline and times.

Hi Carlos,

For 4.5 you set the impact-priority mapping in a service level by tools>system>data>codes>Service Level Agreement>Service Levels. The time for each priority in Priority-Duration mapping in:
tools>system>data>codes>Service calls and
tools>system>data>codes>Incidents

Hope this helps

Ruth

http://www.teamultra.net
Carlos_211
Collector

Re: Deadline and times.

OK, perfect. Thanks a lot Ruth
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