The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Date format in emails out of Service Call

SOLVED
Go to solution
Highlighted

Date format in emails out of Service Call

I'm using Service Desk 4.5 SP 17. I have a database rule that sends an email to an address and as part of the email body it sends the actual finish date. When the email is sent the date looks like mm.dd.yy but in the database it's stored mm/dd/yy. Is there a way to get the date to show up with the '/' and not the '.' in the email? Thanks for any help.
2 REPLIES
Jonathon Druce
Honored Contributor
Solution

Re: Date format in emails out of Service Call

Bryan,

The outgoing emails use the formats specified for the System Admin account. Change this accounts date format and see if that fixes your issue. You may need to restart the application server(s) to have this change applied.

Re: Date format in emails out of Service Call

That did the trick. Thanks
//Add this to "OnDomLoad" event