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Database structure

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Jens Nygaard
Trusted Contributor.

Database structure

How can i find "White papers" for servicedesk 4.5 database structure.
7 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: Database structure

Hi Jens,

See http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=448888

Hope this helps

Ruth
http://www.teamultra.net
Jens Nygaard
Trusted Contributor.

Re: Database structure

this was almost correct, but the diagrams for servicecall wasnt there..

Other ideas??

Thanks!!
Ruth Porter
Acclaimed Contributor.
Solution

Re: Database structure

Hi Jens,

Try this one as well

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=448890

Regards

Ruth
http://www.teamultra.net
Jens Nygaard
Trusted Contributor.

Re: Database structure

Thanks alot, ofcourse there is also a part 2.. :-)
Robert S. Falko
Acclaimed Contributor.

Re: Database structure

Hello,

These ERDs are good for the REP and the ITSM tables; there remain a a certain number of tables that are not documented there, but which are indispensable for certain types of reporting, including all the data dictionary type tables and the tables that concern the java objects.

Has anyone documented them in a shareable form?

-Josh
Marc Hummel
Outstanding Contributor.

Re: Database structure

This was provided to me a while ago, it helped.

hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Robert S. Falko
Acclaimed Contributor.

Re: Database structure

The file in Marc's reply is exactly the same as the files in the links provided earlier in this thread.

-Josh