Service Desk Practitioners Forum
cancel

Database rules not working

SOLVED
Go to solution
Highlighted
VanessaM
Super Contributor.

Database rules not working

HI,

I have several database rules. They are working well, but suddenly they are not working. I haven´t no idea what it is happen.

Do you know why it is possible that the database rules is not working?

Thanks in advance.
7 REPLIES
Ben Snell
Super Contributor.

Re: Database rules not working

Hi

Do you have any indications in the server logs as what is going wrong?

Regards
Ben
Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: Database rules not working

Hi,

have you installed openview as windows services? If so - stop them one at a time ato keep the service up and then check the rules. Sometimes the memory fills up and the system behaves funny. Stop and start the services clears the memory.

Check if you have a lot of scheduled tasks running which can affect it also.
VanessaM
Super Contributor.

Re: Database rules not working

Thanks, I have stopped and started the service and now it is working well.

Thanks again.
Ashly A K
Acclaimed Contributor.

Re: Database rules not working

hi,

find the root cause, since the issue may happen again. you can't re-start the services very often.

Ashly A K
http://www.geocities.com/helponhpopenview
Mark O'Loughlin
Acclaimed Contributor.

Re: Database rules not working

Hi,

you can restart the services as often as you like - but is may interupt thr service to users etc. :)

Anyway, agreed, it is best to have a look through thr logs and monitor the situation to see if you can find the cause - to stop it happening again.
Ashly A K
Acclaimed Contributor.

Re: Database rules not working

hi,

Yes, you can rock and roll with services by stooping and starting. But, as the SD's guardian angle, the person is supposed to give maximum uptime from the services. Again, in some type of SD-NMS integration, the tickets will not get generated during the stop & start of the service. Again, it is not the solution, it is one of the dirty workarounds.

Ashly A K
http://www.geocities.com/helponhpopenview
VanessaM
Super Contributor.

Re: Database rules not working

Perfect, the question was solved.

Thanks.