I'm trying to set a database rule for the modification of a deadline of a service call. It should send out an e-mail with the new deadline. anyone could help me with the criterion of that function? Because it sends out an email everytime any of the attributes is modified.
Hi, When you create a DB rule the condition that will validate this rule is important. If you modify manually Deadline field, then the condition will be: Deadline (*) is anything. Don't forget to activate check box "Evaluate this rule when this field has been changed"! Hope this helps you, Best regards, Dan