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Database Configuration

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PRAVEEN_24
Trusted Contributor.

Database Configuration

HI,

We have HP Open View Service Desk 5.0 Beta Version Installed and configured. The Application Server is connecting to Database( Oracle 9i) on a remote server. Due to some changes the database instance name has been chagned by DBA and now when we try to connect to Application we are getting a message " Login useing client settings filed". Please find attached screenshot of the same.

I guess, this is due to change in Database instance name and I am not sure where to make the changes of the same,is there any method to connect to the Application to new instance ???

Thanks & Regards,
Praveen Janardhan
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Database Configuration

Hi,

have a look here from the application server and modify the current account

Start- Programs- HP OpenView- Edit Server Settings-Database Accounts
PRAVEEN_24
Trusted Contributor.

Re: Database Configuration

HI,

We have done, these change and the connection is sucessful.

But when I am try to connect through thin client, it throws the error.

Regards,
Praveen Janardhan
Ramaprasad N
Outstanding Contributor.

Re: Database Configuration

After the database instance name change, have you changed the OVSD application server settings? If not, you have to change the settings through server settings editor and restart the OVSD application service. Then try to connect ot the OVSD app server through client and it should work.