We have HP Open View Service Desk 5.0 Beta Version Installed and configured. The Application Server is connecting to Database( Oracle 9i) on a remote server. Due to some changes the database instance name has been chagned by DBA and now when we try to connect to Application we are getting a message " Login useing client settings filed". Please find attached screenshot of the same.
I guess, this is due to change in Database instance name and I am not sure where to make the changes of the same,is there any method to connect to the Application to new instance ???
After the database instance name change, have you changed the OVSD application server settings? If not, you have to change the settings through server settings editor and restart the OVSD application service. Then try to connect ot the OVSD app server through client and it should work.