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Data exchange error in Servciedesk 5.0

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Naveen Pandey
Regular Collector

Data exchange error in Servciedesk 5.0

I am trying to import data from AD to Openview but getting error (see attached). Please help me on this.
6 REPLIES
Err_1
Honored Contributor

Re: Data exchange error in Servciedesk 5.0

Hi,

The error mostly means that the entity USERS is not defined in your Import Mapping.

Verify that you have mapped properly the entity USERS in your import mapping definition.

Regards;
Randall Barrantes
SW Support Delivery Manager
Naveen Pandey
Regular Collector

Re: Data exchange error in Servciedesk 5.0

I have attached my exported data from AD. Do I have to map all exported fields? Can you plz tell to which attribute shud i map Users entity?
Err_1
Honored Contributor

Re: Data exchange error in Servciedesk 5.0

Hi,

Although each implementation is unique (depending on your needs).

Based on the XML you attached, I can see that you have named the class USERS, so make sure that your Import Mamping External Class is named USERS.

And then, map the attributes like (Just an example is attached):
GIVENNAME -> SearchCode
DISPLAYNAME -> NAME
etc...

Also, I would recomend you review the "SD5 Data Exchange Administrator's Guide", it contains details about how to do this, as well very good examples.

Regards;
Randall Barrantes
SW Support Delivery Manager
Err_1
Honored Contributor
Solution

Re: Data exchange error in Servciedesk 5.0

Hi,

Although each implementation is unique (depending on your needs).

Based on the XML you attached, I can see that you have named the class USERS, so make sure that your Import Mamping External Class is named USERS.

And then, map the attributes like (Just an example is attached):
GIVENNAME -> SearchCode
DISPLAYNAME -> NAME
etc...

Also, I would recomend you review the "SD5 Data Exchange Administrator's Guide", it contains details about how to do this, as well very good examples.

Regards
Randall Barrantes
SW Support Delivery Manager
Naveen Pandey
Regular Collector

Re: Data exchange error in Servciedesk 5.0

Thanks buddy..it's working now :)

Can you please also forward me the data exchange guide?
Err_1
Honored Contributor

Re: Data exchange error in Servciedesk 5.0

Good it helped you!!!

You can get the Guide in this URL:
http://support.openview.hp.com/selfsolve/document/KM16879/binary/servdesk50_Administrators_patch2_en_pdf

Regards;
Randall Barrantes
SW Support Delivery Manager
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