I am trying to do a mass import of new CIs into our CMDB from excel, but cannot workout how I go about updating three of the fields that use 'Organization' names and so are read only in the CI form. I have successfully imported all the other fields but get 'read only' error messages for the three fields that use Organization.
Is it even possible to update a field that uses another table for it's source?
I am presuming I need to create another class but I can't get my head around how I link this with the CI form and the Organization table data.
I get the following message for three fields that all use an Organization name:
Program error: the attribute ' owner organization.' of this configuration item cannot be modified, because the configuration item item was opened in view mode or because the attribute is read-only. while processing attribute CI_OWNER
As a trial I gave the import account Sys Admin rights and it imported the data correctly - so I guess there may be arole/permission issue somewhere.