Service Desk Practitioners Forum

DDE ReceiveInteraction Validation problem

Jerry PBX
New Member.

DDE ReceiveInteraction Validation problem

I am using DDE link from VB6 to automatically open a new interaction using an external application. It opens the interaction with no problem and pokes the data in the appropriate fields. There are several validations on the open interaction screen and if it fails one on submit the entire window closes after you acknowledge the validation pop-up.

If I create an interaction from scratch manually it keeps the screen open after acknowledgement of the validation pop-up. The only difference in the two scenarios is what initiates the interaction window. They use the same form and same validations.

If I fill out all the required fields on a DDE initiated interaction it is able to submit the interaction with no problem.

What is causing the screen to automatically close upon validation failure?

Any help would be greatly appreciated.