I set the db rule to trigger action on ServiceCall creation or modification. Action is indeed triggered when creating a call, but it is not triggered when modification is made (say editing of Information field) SD45 SP13 Win2003
When service call is created or modified where NOT (Entered by person;Organization (*) equals MyComp) mail me (PoÅ¡alji e-mail poruku) , Send to: me@MyComp.hr, Subject: ServiceDesk [ID], Message: [Caller;Organization;Name 1] [Caller] [Caller;Telephone number] [Caller;E-mail] [Description] [Information]
Again, it works when call is created, and when modified (added Information text f.e.) it does not work
This rule would only be triggered if the Organisation is changed for an update. You need to add in fields which when changed will trigger an update. eg. extra conditions like.
NOT Description is Empty(*) OR NOT Status is Empty(*)
The (*) indicates these fields can be a triggering condition.An email would be sent each time these are changed.
For rules you need to consider the triggering conditions (those with the checkbox set which shows with and asterix *) and those which provide addition conditions but when changed do not act as a trigger.