Hi all, We are using HPOV SD 4.5(SP10) My requirement is:
To Send L1 notification after 5 minutes from Created time, L2 notification after 30 min from created time & L3 notification after 1 hr after created time.
My DB rule for Level 3 notificationis :
When incident is created or modified where NOT (Status equals ResolvedORResolved - Under ObservationORClosed, Schedule the validation of this condition at 1 hour After Registration;Created, Only execute once) AND Priority equals XYZ-P1 Level 3 Escalation (Send e-mail message) , Send to: XXXXXX Subject:******* Message: Thanks and Regards
This rule is sending notifications continuously after 1hr till the exution.