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DB Rule Manager - Priority Banner

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MSEMEA
Regular Collector

DB Rule Manager - Priority Banner

Hallo,

I dont get the banner to come up on the assigned person desktop. In the server log I have a message which says

Top Priority Banner Action: Red Banner (Command Exec Action) Entity: Servicecall Agent: Tim Hinz: not a valid host.

I have no clue what that means, can anyone please help.

Thanks in advance.
13 REPLIES
Crist Vandendri
Esteemed Contributor

Re: DB Rule Manager - Priority Banner

Hi,

You should fire your banner on a hostname and not on a person. In your command exec action action, fill out [Assignment;To person;Account;Host] in the 'This command will be executed on the following host:' field.

On the account of the person, make sure the host is entered and also make sure the agent is running on the host.

Hope this helps,

Crist
George M. Meneg
Honored Contributor

Re: DB Rule Manager - Priority Banner

Hello,

Check where the banner is executed. See the attached image for an example.

Every account has the attribute host: Normaly it is the computer of the user.
menes fhtagn
MSEMEA
Regular Collector

Re: DB Rule Manager - Priority Banner

Hallo,

it is still not working:

1. the command is executed on the users machine
2. agent is running on the server and on the clients pc

the path for execution is right, the banner.exe itself works,

hhmmm???
Crist Vandendri
Esteemed Contributor

Re: DB Rule Manager - Priority Banner

Can you ping the hostname that is in the host attribute on account from your application server? If not, try entering the ip address.

Crist
MSEMEA
Regular Collector

Re: DB Rule Manager - Priority Banner

I receive a time out, so I cannot ping the client machine from the server???
Crist Vandendri
Esteemed Contributor

Re: DB Rule Manager - Priority Banner

Maybe something wrong with your DNS settings, firewall settings, ... Have you tried pinging on the ip address instead of on the hostname?
Marc Hummel
Frequent Visitor

Re: DB Rule Manager - Priority Banner

Make sure banner.exe is in the correct folder.

command line= C:\Program Files\Hewlett-Packard\OpenView\Service Desk 4.5\Agent\bin\banner.exe

Parameters= /red Service call [ID] Is mission critical please review request IMMEDIATELY this request must be completed by: [Completion Deadline] Thank you.

agent must be at same patch level as server and client etc...

see attached.

hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
MSEMEA
Regular Collector

Re: DB Rule Manager - Priority Banner

both are at patch level 15

path for banner.exe C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\agent\bin\banner.exe

even with name of the pc it doesnt work
George M. Meneg
Honored Contributor

Re: DB Rule Manager - Priority Banner

Go to the application server, open a command prompt and do the following:

1. nslookup beber20030686g

if it fails your server cannot resolve the hostname so there is no chance of working this way.

If however nslookup returns the ip do the second test.

telnet beber20030686g 50998

If it fails your application server cannot communicate with the agent running on this machine. Check wheather the agent runs on this machine or the ACLS between your server and the hosts in your network.
menes fhtagn
Ruth Porter
Honored Contributor

Re: DB Rule Manager - Priority Banner

Hi there,

What error message do you get now?

Regards

Ruth
http://www.teamultra.net
MSEMEA
Regular Collector

Re: DB Rule Manager - Priority Banner

May be I should let you know the following:

server and clients are in two different networks. clients are connecting via vpn. May be that could be a reason. Talking firewall icmp....???
George M. Meneg
Honored Contributor

Re: DB Rule Manager - Priority Banner

In order to work the way you defined the rule in the doc you attached above two things must be done

1. Make sure that the application server can resolve the names you entered. If you have DNS problems trying insert the IP, providing that there is a route between application server and the target machine.
2. Make sure that the application server can open connection to the port 50998 of the target machine.

menes fhtagn
MSEMEA
Regular Collector

Re: DB Rule Manager - Priority Banner

I think I have the solution, it will probably never work, since the server is integrated in a different network and the network where the clients are in does not have any ports open in this direction. But thanks for your help.
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