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Customize tabs in OV

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Juan J Padilla
Super Collector

Customize tabs in OV

Hi there,

Is there a way to add/delete/customize tabs in an OV Item such as a Service Call or change or Person Record? (to give an example)

My intention is to add a new tab in the "Person" form to add the workgroups that that person belongs to. That feature is not available at the moment.

I'm using Open View Service Desk 4.5 (SP12).

Thanks!!
3 REPLIES
itsmmdc
Occasional Contributor
Solution

Re: Customize tabs in OV

With Admin Login
Tools / System
Select Presentation / Forms / "Item Type" (i.e. Service Call)

Open or create a new form you can add tabs - Select Page / Add Page this will create a Tab.
You can assign attributes to this tab from the list. Similar to creating forms in outlook.

You will then need to make sure that the forms are assigned to the correct roles etc and default if necessary.
Juan J Padilla
Super Collector

Re: Customize tabs in OV

Looks like it will work, I will have to try it in the live enviroment, unfortunately, I cannot do it in the test envir...

will let you know.
Juan J Padilla
Super Collector

Re: Customize tabs in OV

Done and Dusted! it works perfectly thanks.
//Add this to "OnDomLoad" event