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Customised Fields - Can you have variants if you have multiple clients

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natasha king
Occasional Advisor

Customised Fields - Can you have variants if you have multiple clients

If a customised field is added - ie code field with character size of 25 for example. When this field is added to a template/ form for multiple customers. If one customer requires the field to be larger in size ie 200 characters, can you change this customised field on one template/ form without the field changing size on the other client forms/ templates. Service Desk 4.5 SP 20
2 REPLIES
George M. Meneg
Honored Contributor

Re: Customised Fields - Can you have variants if you have multiple clients

Hello Natasha,

The size of the fields is predefined by their type. In your example, the maximum length of a code text is 255 characters.

Generally there are two kind of custom fields. The built-in custom fields and the user created custom fields. But whatever the field is, the size is predetermined on creation and this is common for all users on the same OVSD installation.
menes fhtagn
natasha king
Occasional Advisor

Re: Customised Fields - Can you have variants if you have multiple clients

Thanks George, so how would i get around this, do i need to create another field and call it code1 for example?
//Add this to "OnDomLoad" event