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Customer (from outside the company) wants to see all the calls logged for him

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TimCal
Super Contributor.

Customer (from outside the company) wants to see all the calls logged for him

Hello,

I have this request.
SD 4.5 SP 18 on Windows 2000 Server

We have CompanyA (which has the SD installed) is a company that does some IT supports.

We have CompanyB that signed contracts with companyA.

The request is that CompanyB wants to see all the service calls created for it.

Is it possible that CompanyB have access to Service Desk? & how? through Web?

Thanks
1 REPLY
Err_1
Acclaimed Contributor.

Re: Customer (from outside the company) wants to see all the calls logged for him

Hello....

This looks like you will need to implement folders feature, to separate the calls for each company, and then give Service Pages access to operators in Company B.

Regards;
Randall Barrantes
SW Support Delivery Manager