Service Desk Practitioners Forum

Customer Due Date Problem !

Super Contributor.

Customer Due Date Problem !

Hi Experts,

I am working on SD 4.5 with Serv pack 23.
I want to restrict the user from manually changing Customer Due Date and for this I have created one UI rule which works fine.
But unfortunately it checks the difference only with respect to Days,month or year and
is unable to track difference if user changes the hour,

say my CDD is 12/12/2007 12:30 PM and
user changes it to 12/12/2007 10:30 PM
then in this case tool is unable to check this difference.

is it something wrong on my end or just a limitation of the Tool.

Please help !

Efforts/clues appreciated well in advance!!
Super Contributor.

Re: Customer Due Date Problem !

duplicate question