When you create a shortcut bar using Tools>system>Presentation>Shortcut Bar the shortcut bar you have create is not distributed automatically. The shortcut bar definition is stored in the Service Desk repository folder. To distribute it, send the file, ShortcutBar.DAT to all users asking them to place the file in the right folder. To make the shortcut bar available automatically to all users, the repository folder should be a shared network drive. However, before you share the repository folder, remember that whenever a user changes the shortcut bar, the userâ s changed shortcut bar will prevail over the standard shortcut bar. If the user modified the shortcut bar, the shortcut bar definition in the personal profile folder should be deleted to return to the standard shortcut bar. The expected locations for the ShortcutBar.DAT file are: Standard shortcut bar \repo in the Service Desk root folder. User shortcut bar \Application Data\Hewlett-Packard\OpenView\Service Desk in the user's personal profile folder.