Hi I created a custom field its a text field such as PROJECT TITLE in work order. I could see the field in the form but its greyed out. I need the field filled by the user who is creating new workder. I am using SD4.5 SP19.
When creating a custom field you must also enable it. Custom fields can be enabled to a list of categories all to all categories. Go to Data/Custom Fields/Workorder and locate your custom field. Double click it to open and check "Activate" and check whether you want to be enabled for All Categories or for a list of categories.
I will try to make a list of all the reasons why a field might be greyed out, at the risk of repeating some of the information already provided :
1. It is an inactive custom field. SOlution - activate the field. 2. It is a custom field not active for the current category. SOlution - activate the field for all categories, or for the desired category. 3. The current user has only view rights to that field. Solution - give Write rights to the role concerned for the field. 4. The current user has only view rights to that item. Solution - give Modify rights to the role concerned in the Folder concerned. 5. The field is a hierarchical code list which, by its nature, has a grey background. Solution - RTFM.