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Creating workorders and relating them to CI

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Mahmood Khan_1
Super Contributor.

Creating workorders and relating them to CI

I am trying to create work orders and related them with a configuration Item.
I am able to load the workorder successfully but not been able to relate them. Tried various items and templates in the mapping.
Any help would be greatly appreciated
Thanks
MZK
7 REPLIES
Jonathon Druce
Acclaimed Contributor.

Re: Creating workorders and relating them to CI

There is an import item called "configuration item on a work order". Have you tried this item type?
Mahmood Khan_1
Super Contributor.

Re: Creating workorders and relating them to CI

Jonathan -
Thanks for your reply. I loaded the workorders and created two custom fields on the workorder form one for CI reference and the second one a WO sequence
My second load was to map the CI with WO Sequence
I was wondering if there was a way I could load WO and relate them with CI in one mapping

Best Regards
MZK
Shailendra Naru
Trusted Contributor.

Re: Creating workorders and relating them to CI

Hi Mahmood,
I have a similar requiremet to relate workorder with configuration item. Could you please tell me (in detail) how you did it.

Thanks
Mahmood Khan_1
Super Contributor.

Re: Creating workorders and relating them to CI

Shailendra Naruka -
Are you looking for the instructions for creating the view to see the CI or relating the CI with WO's ?
Shailendra Naru
Trusted Contributor.

Re: Creating workorders and relating them to CI

Hi Mahmood,
I am looking for the steps to relate a CI with Workorder.

Thanks
Shailendra.
Mahmood Khan_1
Super Contributor.

Re: Creating workorders and relating them to CI

I had to load the workorders from an old system. What I did was created two custom fields on Workorder - one was used to CI searchcode and the other was a unique identifier that I used when loaded WO.
Once that was done I did a second import with search code and WO sequence.
Since this thread is closed and if you require additional information please let me know an email address where I can contact you or you can open a new thread.
Shailendra Naru
Trusted Contributor.

Re: Creating workorders and relating them to CI

Hi Mahmood,
Thanks for the reply. I created two custom fields in Workorder but i am stuck after that. Can you please contact me at ssn2@dcx.com

Thanks
Shailendra Naruka