If you have the forms named exactly the same as the CI category you can make a smart action that uses SD_Form.bat. Command line is:"[Category]" "Search code=[Search code]". The trick is that you are passing the category as the form name.
So if in a CI view you can choose Actions and select the action you created, or when a CI is related to a Service Call etc you can use the actions menu on the button next to the related CI field.
Actually I have created 2 different forms in the problem management..Both of these forms have different fields..Now I want to display the shortcuts for these forms on the left menu bar (where we get service,problem,incident buttons etc..)
The only quick option that I could get is use of "CTRL+O" option but that is not user friendly..The name of these forms should come somewhere on the main screen..Can anyone suggest any solution for this?
Unfortunately I am using sp13..and also the selection of forms is not based on any value selected dynamically..I just want some 2 bottons refering to each form on which whenever any engineer clicks, he gets the selected form populated..Can u tell me what is the path of these forms so that I can call dat path in the shortcut menu..