We are having an issue where some clients have the ability to create problem ticket. When they use this system action, the only information that is being copied over from a Service Call or Incident are fields that they have write access to. Any field that they have only view access the information does not copy over.
Do I need to give them write access to those fields for the information to be copied over?
People who have write access to those fields in a different role can have the information copied over fine.