Service Desk Practitioners Forum
cancel

Create <SD Object> Copy vaules from Current item

Highlighted
Anthony Dalferr
Honored Contributor.

Create <SD Object> Copy vaules from Current item

We are having an issue where some clients have the ability to create problem ticket. When they use this system action, the only information that is being copied over from a Service Call or Incident are fields that they have write access to. Any field that they have only view access the information does not copy over.

Do I need to give them write access to those fields for the information to be copied over?

People who have write access to those fields in a different role can have the information copied over fine.
1 REPLY
Rikard Ekman
Super Contributor.

Re: Create <SD Object> Copy vaules from Current item

Hello Anthony,

It's probably a known issue, se:
http://openview.hp.com/sso/ecare/getsupportdoc?docid=ITSM005555

Regards

//Rikard
Computers are evil, destroy them, destroy them all!