you could use sd_dataform to open a new service call and pass values from the work order to the new SC.
It should be possible to make the relationship between the two at the same time(previous threads have discussed this) though I have an issue making relationships to workorders using sd_dataform at the moment.
I have set up a smart action that is available to the user from the actions menu. The parameters for using sd_dataform and coping the values are placed in the smart action and the smart action calls an application that has been set up to call sd_dataform.
funny that I had a problem with this not working for a user earlier. However it appears that an error was logged to his local client log file (not the server log)when trying to execue the smart action.
Incidently the error refered to no space available for the users profile allocation. Once additional space was created for the users profile this seems to run ok again.
Do you get an error message pop up.
D:\Documents and Settings\xxxxx\Application Data\Hewlett-Packard\OpenView\Service Desk\log
aye, I get the same. I read somewhere that ou don't need the "Relations." to be added as Workorders are a one to one relationship but even without this is still doesn't work (though it doesn't throw an error).
use 2 actions: first one will be execute sd_datafarom another one will be sets ServiceCall.ID at Workoder entity
by the way some problems with sd_dataform i found: if windows profile located on another disk as SD Client (not on C: 4exemple) it doesnot work :) and sometimes SD Client drops %USERPROFILE% environment. thats why we dont use any executes from clients