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Create Incident from Service Call

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Woodsy
Regular Collector

Create Incident from Service Call

Hi
When creating an Incident from a Service Call using Actions - "Create Incident, copy values",
I want to have the relationship to the service call copied to the incident. This is currently not happening. Should it?
Using SD 4.5 SP12. Any help greatly appreciated.

Allan
2 REPLIES
George M. Meneg
Honored Contributor

Re: Create Incident from Service Call

Woodsy
Regular Collector

Re: Create Incident from Service Call

Thanks George.
The relationship is working now. Some additional logic required with mandatory and copy fields needed.

Cheers,

Allan
//Add this to "OnDomLoad" event