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Copying a SC within an SC

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Ryan Jenkins
Super Contributor.

Copying a SC within an SC

SD 4.5 SP13 MS SQL (Dev), Oracle 9i (Production)

More of a question really. We have a VERY active help desk and are using the Incident module to track master tickets. So we have a bunch of SC related to one Incident. What our help desk is asking is whether a Smart Action can be set up to copy the currently open record to a new one. Like the "Create an Incident" Smart Action. They cannot go through the entire list of SCs and then use Edit, Copy, Paste because we have SUCH a high volume of calls.

If this is not possible, I'm looking for ideas about what other companies are doing.

Thanks VERY much,
Ryan
2 REPLIES
Ruth Porter
Acclaimed Contributor.

Re: Copying a SC within an SC

Hi Ryan,

you could try using sd_dataform ina snmrt action. this is documented in chapter 5 of the Admin guide and if you search on sd_dataform you will find some excellent advice on how to use it (in particular http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=808712 )

Hope this helps

Ruth
http://www.teamultra.net
Ryan Jenkins
Super Contributor.

Re: Copying a SC within an SC

Fantastic! I never thought of using sd_dataform in this way.

Thanks VERY much,
Ryan