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Copy values from a service call to a problem

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Frans de Bruijn
Valued Contributor.

Copy values from a service call to a problem

When using the system action "Create problem - copy values..." I want to copy some extra values from a SC. I can non find these values in the Admin Console under Copy values -> Service call.
Is there a way to copy other values in this system action, I want to copy the value of the assigmnent block.
2 REPLIES
Err_1
Acclaimed Contributor.

Re: Copy values from a service call to a problem

Hi Frans,

There are some fields that you won't be able to pass, see this doc:
http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_ITSM006331

Maybe, what you can do is to set the fields you want to pass as required in Problem module, that way when users create the Problem from a Service Call, they'll be forced to fill them manually.

Regards;
Randall Barrantes
SW Support Delivery Manager
The Pike
Acclaimed Contributor.

Re: Copy values from a service call to a problem

An alternative, would be to use the 'Select a related item?' feature in DB Rules for those values that can't be copied.

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