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Copy fields between modules in Service Desk

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Claudia Tapia D
Respected Contributor.

Copy fields between modules in Service Desk

I need to copy The fields: category,to workgroup, to person and classification from Service Call module to Incident Module, but in the COPY FIELDS function I cannot see these fields. How can I ENABLE these fields to copy them.
1 REPLY
George M. Meneg
Acclaimed Contributor.

Re: Copy fields between modules in Service Desk

Hello Claudia,

I know that the answer is not what you want to hear but....

You can't.

See http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1147906
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