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Copy Service Desk Database from production to test envoriment

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Moti Shapira_4
Super Contributor.

Copy Service Desk Database from production to test envoriment

Hello all.
I ahve to copy service desk DB from production to test.
After moving the DB to test envoriment I have to change the existing DB /UI rules to run command by using the local Agent on the test envoriment server.
Is there any possiblety to this automaticly?
thanks.

2 REPLIES
Ramaprasad N
Outstanding Contributor.

Re: Copy Service Desk Database from production to test envoriment

If you have hard-coded the server name in the rules, then there is no way to automatically change all of them. Along with that, you may wish to change the FTP settings, email settings, licenses, etc.

-Ram
Vasily Kamenev
Acclaimed Contributor.

Re: Copy Service Desk Database from production to test envoriment

Hi
For Agent use localhost name.

Vassili