Service Desk Practitioners Forum
cancel

Copy & Paste in Service Today

Highlighted
Alan Brookes
Contributor.

Copy & Paste in Service Today

HPOV Service Desk 4.5 SP24

When I try to copy & Paste an object in Service Today, I receive an error message: "You are not authorised to use any forms in a service today.", even logged in as System.

I was not aware that there was a way to set access to forms in Service Today. What am I missing?
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Copy & Paste in Service Today

Hi,

I would expect you not to be able to copy and paste into Service Today. There isnt a service today role etc.

It shows the other items based on the filter set. Why are you using copy and paste into Service Today?
Alan Brookes
Contributor.

Re: Copy & Paste in Service Today

Hi Mark.

One of my users tried it & reported the outcome to me. I said I'd investigate.
Mark O'Loughlin
Acclaimed Contributor.

Re: Copy & Paste in Service Today

I see. The need to update the items as appropiate to the service today filters i.e. assign to a person, assign to a workgroup etc.

Copy and paste will not work as you have seen.