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Connetion timed out in Inbound e-mail

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Raj_72
Honored Contributor.

Connetion timed out in Inbound e-mail

Hi,

I am not able to receive inbound e-mail in SD 4.5,its giving an error "Connection Timed Out".

Any help guys,

Thx in advance,

Regards,
6 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Connetion timed out in Inbound e-mail

Hello Raj,

Open the server settings editor, go to [SMTP] tab and check:

1. That in your server settings the SMTP protocol is activated
2. That Accept/Deny addresses

If (1) and (2) are ok then from your machine try to telnet to 25. If the connection fails ask your network guys if there is an access list that prevents access to the port 25 of your service desk application server.
menes fhtagn
Raj_72
Honored Contributor.

Re: Connetion timed out in Inbound e-mail

Thx George,

I have checked the settings,it seems to be fine,we are facing mainly these two issues:

1.Delay in incoming mails--sometime it goes upto 18 hrs.
2.Attachments are not coming from any mail client.Though we can receive mail without attachment.




Regards,
JaS_4
Acclaimed Contributor.

Re: Connetion timed out in Inbound e-mail

Hi Raj,

Have you tried restarting your apps server ? It could be running low on resources.
Also try pinging your apps server from a remote client and check how long it takes. (could be network issues, your nic..etc)
George M. Meneg
Acclaimed Contributor.

Re: Connetion timed out in Inbound e-mail

Hello Raj,

Is it difficult to:

1. Stop the server and emty the log
2. Start the server and send an email to server
3. Attach the log

The delay you get smells like network/dns problem.

Does your application server has valid MX records?
Is by any chance any relay in from of your application server that blocks attachments?
menes fhtagn
Raj_72
Honored Contributor.

Re: Connetion timed out in Inbound e-mail

Thx George,

Plz tell me your mail id,i'll send you the updated log.

Yes MX record is point to only SD server and i havnt seen any network delay if i ping SD server from any client.





Regards,
Raj_72
Honored Contributor.

Re: Connetion timed out in Inbound e-mail

Hi,


Any help guys,,,???



Regards,