Service Desk Practitioners Forum
cancel

Connect IT- SM and SD intergration

SOLVED
Go to solution
Highlighted
Rajnee
Super Contributor.

Connect IT- SM and SD intergration

I need to know how to build the scenario to intergrate SM 7.01 to SD 4.05. Which are the fields that need to be mapped. Can any body help me with some document related to it? Any bisic idea would also be a great help.
2 REPLIES
jayaramu
Respected Contributor.
Solution

Re: Connect IT- SM and SD intergration

Hi Rajnee,

If you are integrating SM with SD then just discuss with the client and get what are the fields they need to get from SM to SD and then through INI file get those values from SM database and put into SD defining the fields level mapping in SD through data exchange. Finally schedule the activity to automate.

Jayaramu
Rajnee
Super Contributor.

Re: Connect IT- SM and SD intergration

Hi,

Thanks for your response. What they need to map is The description, impact and urgency, category. You mentioned that through ini file we get values from sm data base and put into SD defining the fields level mapping in SD through data exchange.
How do we do this?