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Configure CC mails in SD 5.1

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Sharma1
Occasional Contributor

Configure CC mails in SD 5.1

Is there a way to CC mails when a ticket is logged.

I created a text field where a user can in insert other mailing address which needs to CC when ticket is registered.
Will System action work.

Please help me out to configure CC mails in the system. 10 points to answer.
6 REPLIES
Mark O'Loughlin
Honored Contributor
Solution

Re: Configure CC mails in SD 5.1

Hi,

Do you want the mail sent before the ticket is closed or after?

If before you can set a smart action to use the mailto format below which includes a cc and bcc option. Pull the details for cc and bcc from the additional fields you have set up for your mail addresses.


mailto:?cc=&bcc=mail>&subject=&body=

http://support.microsoft.com/kb/197782 - more details and extra options are avaialable here

If you want the mail sent after the call is saved via a DB rule im sure you can use the same format with a 3rd party mail tool like blat.
Sharma1
Occasional Contributor

Re: Configure CC mails in SD 5.1

Hi Mark,

Sorry I mis typed Smart action.

I want to send the mail when ticket is logged.

Regards,
Abhishek
Sharma1
Occasional Contributor

Re: Configure CC mails in SD 5.1

Mark,

Also want to confirm that if I go with the DB rule then I smart action is not required.

Do you have any example of using this script and how it will work.

Please help.

Abhishek
Mark O'Loughlin
Honored Contributor

Re: Configure CC mails in SD 5.1

Hi,

this string will work fine as the parameters for a smart action. I tried it quite recently. subsitute the cc: field with an email address and run it straight Start-Run in windows and you will see.

The cc: can be populated in a text field and subsituted into the string via a UI rule.

As fro running via a DB rule I dont have any additional details.
Sharma1
Occasional Contributor

Re: Configure CC mails in SD 5.1

But can you tell me what application you have configured in your smart action.
Mark O'Loughlin
Honored Contributor

Re: Configure CC mails in SD 5.1

Hi,

the application you set up is to refer to your email client executable file.

For notes you would point to notes.exe for outlook it is the executable that launched outlook.
//Add this to "OnDomLoad" event