Hello we are trying to use Service Desk for some customer, configuration items collection and enrty seems to be very defficult, could anybody please tell me whether we can use any other OpenView Solutions for hardware descoery of the configurstion items installed on the site and pass these data to the CMDB??
Please what do you mean by this, i dont understarnd, we should collect information automatecally instade of going around the site and making data collection about installed RAM , CPU HDD ... of every PC or printer...
Hi Osama, Could "Inventory Consolidation Manager" be of help for your wishes? It can search databases of, for example, OVOW, NNM, Altiris, Cisco works, etc. and import data to HPSD CMDB. See: http://www.scope4mation.com/wm.cgi?lng=NL&main=3&id= Greetings, Lex.
I didn't read the details on Inventory Consolidation Manager but the tool would have to be able to export the data that it has collected to some format. OVSD can use certain formats to import data using the data exchange facility so the tool should work. If it should work. You need to understand how the data is to be exported / accessed from the Inventory Consolidation Manager and read how OVSD can handle the data using data exchange.
these tools work onthe principals of exporting data from o
I am sure that the tool Inventory Consolidation Manager hs a facility to export the data to some format