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Configuration Item table disbled on Organization form

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sergit
Occasional Contributor

Configuration Item table disbled on Organization form

Hello,

I´m using Service Desk v4.5.

My problem is that the table "Configuration Item" located on "CIs" tab on "Organization" forms, is disabled (grey colour an buttons disabled). I´m logged as "system".

Someone knows what can i do to enable it.

Thank you.


6 REPLIES
Vasily Kamenev
Honored Contributor

Re: Configuration Item table disbled on Organization form

Hi
Now way, this is read only field.

Vasily
sergit
Occasional Contributor

Re: Configuration Item table disbled on Organization form

Thank you for the answer.

But that field has buttons "Relate...", "Unrelate..." and "View...". Why this form has that buttons, espacially the first two, if they never could be used?Is a design error?

Futhermore, the "View..." button (unique button for those fields) is enable for the next and similar fields "Administrator of Configuration Item" and "Owner of Configuration Item", whichs seems to have been designed just as viewers of that data. So if the target of field "Configuration Item" was to be just a viewer, too, why has it got the buttons "Relate..." and "Unrelate..."? and why has it got the button "View..." disable?

sergit
Occasional Contributor

Re: Configuration Item table disbled on Organization form

I attach a visual capture of the form and field i refer.
George M. Meneg
Honored Contributor
Solution

Re: Configuration Item table disbled on Organization form

Hello,

As Vasily wrote, CI on Org and CI on Person is read only on Orgs and Persons by design.

Even if you make them read-write (using IDK Designer) it still won't work because you also need to write the necessary classes that will handle the relation from Org to CI and from Person to CI in java and compile the client again.
menes fhtagn
sergit
Occasional Contributor

Re: Configuration Item table disbled on Organization form

Ok, thank you very much to both of you.

sergit
Occasional Contributor

Re: Configuration Item table disbled on Organization form

As my doubt has been solved i close this thread.

Greetings.
//Add this to "OnDomLoad" event