The issue is triggered when an email is sent to the servicedesk and an automated support call is logged. It logs the support call but after that intial one it does not log any more and returns an error access the module and then anyone with a concurrent license can not gina access until you stop and start the OV services. What log file should I bve looking at in 5.0 as there are quite a few
We seem to have a similar issue. We have 90 concurrent licenses. There are around 40 users active in the system. But no other concurrent users can login again. The log file tells me that I have reached the max.
May 17, 2006 10:08:12 AM;21399;18;com.hp.ov.obs.security;SEVERE;User could not login to module 'Sd' because of error 'OpenView Servicedesk: the maximum number of concurrent user licenses has reached! Number of licenses used: 90 Max number of licenses allowed: 90'.
If you stop and start te ov services does it release the concutrrent licenses until they are used up again. The issue we experience is with automatic email call logging only. Users can login and out fine.