I have HPOVSD 4.5 with SP19. I have two fields, one is standard ( Organization) and a custom field called Company. My "organization" data is structured in a tree with root. I want to implement a rule or some rules that should copy the "root organization" of the organization entered in the field organization (wich is created on Organization), into the company field (wich is Person - Entity Reference type). Does any has an idea how to make this implementation.
This is what I could understand from your staement..You have a field of organization type in persons..Now you want that whenever the organization of requestor of a call is selected then other field (company) should get the value of parent or root organization of the organization selected.
See I have tested this also in incident management and it works..Kindly explain with some screenshots(if possible) for more clarity of ur problem.