The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Coded fields blank on form even when history shows field updated by sys admin

Highlighted
Rory Emmans
Member

Coded fields blank on form even when history shows field updated by sys admin

I have posted this before with no response and I have seen others with same issue. I am using Web Interface SRM to feed into Service Desk 4.5 SP25 and have a few fields that are updated by DB rules that takes the value from a sd custom text field and converts it into a coded field in Service desk. I have auditing turned on that show that the system admin has updated the coded field to the correct value but the field is blank when form opened. This does not happen all the time and happens to 4 or 5 different fields and all have a different db rule that does the update form a text field to coded field. Like I said it shows the the coded fields is updated by system administrator in the history but the field is blank. I am able to select those coded fields in the form with no issues so it is not a permission issue. This happens in SP19 and when we moved to SP25
//Add this to "OnDomLoad" event