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Closing a related Problem record

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Jess Kristoffer
Super Collector

Closing a related Problem record

Hi all.

I am having some problems with the automatic closing of a problem related to a change record.

The problem is related to the Change af being "Solved By" the Change.

So my problem, so to speak, is to automaticly close the problem record, when the Chnage record is closed, is this at all posible, has anyone tryed to do something like this?
2 REPLIES
George M. Meneg
Honored Contributor

Re: Closing a related Problem record

Hello Jess,

You can alter the status of related problems to a change through DB rules. Just check on the update data "Select a related item?" and from the list select "Related Problem(s)"

However before you update the status you must also update any required fields for this status or else the update will fail.
menes fhtagn
David Borojevic
Frequent Visitor

Re: Closing a related Problem record

Jess,

See the following thread for more details.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=971253

Cheers
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