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Closing SC when all Workorders are Closed

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Profa
Trusted Contributor.

Closing SC when all Workorders are Closed

Hi,
I have SD4.5 SP20 and I need automaticly close SC when every Workorders linked to this SC are close. Is it possible to do it?
The second problem is, when I trying copy data from Workorder to linked SC. In DB and UI rules isn´t this possibility. I don´t see in workorder rules filed from parent SC.

Thanks

Martin
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George M. Meneg
Acclaimed Contributor.
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Re: Closing SC when all Workorders are Closed

Hello Martin,

For unknown reason Service Call/Change/Incident/Problem fields are not available for updating using the Update Data on DB rule. However there is a work around, to type the name of the field instead of trying insert it through the fields menu.

About the first question, have a look at http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=806269
menes fhtagn
Profa
Trusted Contributor.

Re: Closing SC when all Workorders are Closed

Thanks George for your help. I trying copy data from workorder fields to SC and everything is OK.
The Solution for closing SC is OK too.

Thanks

Martin