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Closing Incidents When Acknowleged from OVOW Console

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Aykut Guven
Honored Contributor.

Closing Incidents When Acknowleged from OVOW Console

Hello,

I have completed integration between SD4.5-OVOW7.5. Is there a way to Close an 0ncident at SD When an alarm is acknowledged in OVOW. As far as i see from mappings this can be done via status codes but cannot see these values any where.
UPS
2 REPLIES
Misaq
Acclaimed Contributor.

Re: Closing Incidents When Acknowleged from OVOW Console

There are two policies in the integration for sending state change in messages to OVSD.
Carol Hibbard
Acclaimed Contributor.

Re: Closing Incidents When Acknowleged from OVOW Console

The "Forward message changes to Service Desk" policy in OVOW is intended to do this. I'm not sure it works based on known problem: QXCR1000139392