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Closed cases shown in a 'open-calls' view

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BR878064
Occasional Contributor

Closed cases shown in a 'open-calls' view

shows only â open casesâ , but when the same view is used in a â advanced findâ it also shows â closed casesâ
4 REPLIES
Jan Gunnar Helg
Senior Member

Re: Closed cases shown in a 'open-calls' view

The two views shown in your screenshots are two different ones...

You need to update CPH All Open Service Calls filter settings to match All Open Service Calls if you want this to work.
Mark O'Loughlin
Honored Contributor

Re: Closed cases shown in a 'open-calls' view

Hi,

fyi, you can also save the advanced find settingsto a file and give it to others to use if you want.
BR878064
Occasional Contributor

Re: Closed cases shown in a 'open-calls' view

I'm sorry about the 2 views isn't the same, but it is not working with the same views.

Michael Gregor gave me this answer :
The "View" option in Advanced find does not filter the results.
It seems to be by design.

Thank you for the answers.
BR878064
Occasional Contributor

Re: Closed cases shown in a 'open-calls' view

case closed
//Add this to "OnDomLoad" event