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Closed Call

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vinays_00
Regular Contributor.

Closed Call

Hello,

I have installed SD 4.5 and has started using it,am facing a issue.
when a service call is resolved and closed by an Engg, it is still visible in his pool,this is happening for some Engg and not for all.

Can u sujest any solution for this

Regards
vinay
5 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: Closed Call

Hi
Tune the views by status.

Vassili
Mohammed Albust
Honored Contributor.

Re: Closed Call

Hello Vina,

You can customize the view of the service call pool. If you wouldn't rather use "Open Service Calls", right click on the service call pool and customize the view by adding a criteria in the advanced tab. set call status not equal to "closed".

Hope this helps

Mo.
vinays_00
Regular Contributor.

Re: Closed Call

Thanks its working
vinays_00
Regular Contributor.

Re: Closed Call

Hi,
By customising the views its working fine.

Thanks.
vinays_00
Regular Contributor.

Re: Closed Call

By custmosing the views its working

Thanks
vinay