I have a very interesting requirement if anyone has tackled this issue before.
I have Servicedesk 4.5 and NNM installed and integrated.
Whenever (OV_Node_Down & OV_Interface Down) Events trigger in NNM, it opens a new incident in Servicedesk.
Now We have configured another Event (OV_Node_UP) when the same device that was down is connected and up, we want this event to update (Status set to close) the incident opened earlier with Node Down Event for the same device.
Hi Ali, Using sd_event.exe file to send updates is also possible. I don't remember the exact syntax in that case, but you can put an on-event-action saying that when the OV_NODE_UP alert comes, update a particulat ticket. You can find that actual update syntax in the administrator's guide. You may have to keep track of one of the fields, to keep a relation between tickets and alerts.
Hope this helps out...
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Thanks for the response. Yes I thought of the same thing but actual problem is how can I keep track of the field. In our case, we want update incidents based on CI's. I know that when NNM generates Event, Lets say Node_Up, the event has the name of the CI, but how can I pass this name to sd_event.exe ? so that it can update the proper incident ?