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Client settings SD5

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Eng.NM
Honored Contributor.

Client settings SD5

hello.
I've Service Desk 5 Managment Server and I want to install the clients in order to be connected with it, but when I install the client on a remonte machine it cannot connect to the SD Management server, a message is displayed saying that it cant connect to localserver, so I think there is a specific file which I can modify it to the name of the management server...can anyone give me help about this?
thanks
4 REPLIES
HPOPV+
Honored Contributor.

Re: Client settings SD5

Dear mohamad,

Go to the installed directory then bin and find ovconsole.bat
and modify the -Dserver value
-DServer=yourserverIPaddress

Regards;
Eng.NM
Honored Contributor.

Re: Client settings SD5

thanks so much but another erroe message appeared (couldnt lunch Java Virtual Machine)..so do i have to download it? if so then where i can get it?
thanks so much
sandeep_
Honored Contributor.

Re: Client settings SD5

Hi Mohamed,

You need to install JVM, you can download this from the SUN's website (www.sun.com).

Regards,
Sandeep
Ruth Porter
Acclaimed Contributor.

Re: Client settings SD5

Hi there,

There is a setting in OV Config>System Settings>General Settings which controls whether client settings are to be ignored.

Ensure this is set not to ignore

Hope this helps

Ruth
http://www.teamultra.net