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Client installation problem at Winodws Vista

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Anna Blessed
Trusted Contributor.

Client installation problem at Winodws Vista

Hello,

I try to install service desk 5.1 client (patch 6) at Windows Vista, and I get the following error message:
"Unable to proceed with the installation since the required native installer checks failed".

I would appreciate any help.

Thank you in advance!
1 REPLY
The Pike
Acclaimed Contributor.

Re: Client installation problem at Winodws Vista

AFAIK, there is a Known Problem associated with installing SD5.10 P6 on top of Windows Vista.

Prior to installing SD, download and apply the Microsoft Visual C++ 2005 SP1 Redistributable Package.

http://www.microsoft.com/downloads/details.aspx?familyid=200B2FD9-AE1A-4A14-984D-389C36F85647&;displaylang=en

Hope that helps!