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Client Refresh / F5 not available

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Hasim.Baba
Honored Contributor.

Client Refresh / F5 not available

HI,

This should be a easy 10 pointer.. I am using SD 5.0 SP1. The Refresh is not available in the SD client for the user... its showing it has greyed out.. Is there any field in the Roles that I have to enable it ? Also, i have defined a workgroup view in which the calls assigned to engineers is displayed under their names.. so when a engineer one changes the assignment to another one in the same group, it does not show it immediately under his queue, instead a refresh needs to be done... do I have to build a UI rule for this as well ?

Thanks,
-HSB
4 REPLIES
Hasim.Baba
Honored Contributor.

Re: Client Refresh / F5 not available

Just a quick clarificaiton.. The refresh is not available for "service today" only
Ruth Porter
Acclaimed Contributor.

Re: Client Refresh / F5 not available

Hi there,

It is the same on my system but you can put put an auto refresh on the view itself or get them to use the Notification dialog option which should give yoy the same result.

Hope this helps

Ruth
http://www.teamultra.net
Hasim.Baba
Honored Contributor.

Re: Client Refresh / F5 not available


Thanks Ruth !

Yes, thats the only option available left for me. But I was wondering why Service today was never given an option to have it manually refreshed, considering lot of Helpdesk Personnel, would ideally be using this most of the time.

Regards,
-HSB
Ruth Porter
Acclaimed Contributor.

Re: Client Refresh / F5 not available

Hi there,

Might be worth logging with HP. It will probably get treated as an enhancement request and then you can ask people on the forum to vote for it.

Regards

Ruth
http://www.teamultra.net