Service Desk Practitioners Forum
cancel

Client 2008: copy Deadline and workgroup assigment while creating WO from SC

Highlighted
Dmitry Utkin
Trusted Contributor.

Client 2008: copy Deadline and workgroup assigment while creating WO from SC

Hi All!

When I create Work Order from Service Call (Menu Action->Create workorder - copy values from current item), fieds both "Deadline" and "To workgroup" and "To persone" still blank (but fields Description, information, Impact and Priority successfuly copied to WO).

If anybody know what problem I have ?
2 REPLIES
Err_1
Acclaimed Contributor.

Re: Client 2008: copy Deadline and workgroup assigment while creating WO from SC

Hi,

There are some fields that can not be copied using this feature "copy values from current item".

The same happens for some code type and custom fields like category, etc.

http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_ITSM006331

http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_OV-EN013244

Regards;
Randall Barrantes
SW Support Delivery Manager
Vasily Kamenev
Acclaimed Contributor.

Re: Client 2008: copy Deadline and workgroup assigment while creating WO from SC

Hi
Create UI Rule for WO and set this fields by rule.

Vasily