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Classification code (and other code) tree representation

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Jacqueline Godb
Occasional Contributor

Classification code (and other code) tree representation

My customer has a few three structures that is quite extensive. They want that the tree structure shows as collapse and not extended when they click on the code, such as classification or others.

I tried a couple of time to go to the view of the code, and chose 'custom view', and the click on 'other custom ...', and selected the 'collapse' option. I saved and closed. Logged off and logged in again, and it still comes out as expanded. Is there another way that this can be done and it stays always collapse everytime they create a call or incident? Thanks.
Jacqueline
1 REPLY
Robert S. Falko
Honored Contributor

Re: Classification code (and other code) tree representation

Jacqueline,

I tried this with Problem Classification. By default, there is no view visible, so I created a view of tree type. The settings include: Fields = Text; Filter = Off; Show top node = False; All expanded = False.

When I opened the view using Quick Find, it was collapsed.

We are using SP8. Is the difference due to the SP ?

-Josh
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