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Ci relation

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CA1501973
Senior Member

Ci relation

Hi,

Systen handle is Serviec Desk 4.5 (SP20)on windows platform.

I have an excel sheet which which has Parent CI and its related CI's.

We want to import this excel sheet into Sd using data exchange.

Is this possible to import Parent CI's and its related Ci's in "Related CI" tab.


Thanks in advance

Crystenia
3 REPLIES
Err_1
Honored Contributor
Solution

Re: Ci relation

Hello,

yes it is possible to use Data Exchange to import parent/child relations.

You can see examples of how to set this within the Data Exchange Guide, chapter H "Examples, Importing data with relations"
Randall Barrantes
SW Support Delivery Manager
Eng.NM
Member

Re: Ci relation

hello

yes you can, but you need to bind each CI category with the other by identifying a unique key (serial number for example) as a value of which the SD system will understand the relation, make a propper mapping using CI relation template.

hope this could help
CA1501973
Senior Member

Re: Ci relation

Hi All,

Thansk for the information.

Regards,
Swati R Mathur
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